Guest Information

On your arrival day, your booked room is available for check-in from 2:00 PM to 10:00 PM.

On your departure day, we kindly ask you to vacate your room by 11:00 AM and return the room key to the reception.

All power outlets provide 230 V / 50 Hz. Electrical and telephone adapters, including international plug adapters, are available at the reception.

Please contact the reception if you require special beds or bedding, or if you have specific dietary needs.

If you need a baby cot or a high chair, just let us know – we’ll be happy to provide one for you.

A bathrobe is provided in your room in a wellness bag. Slippers are available at the reception upon request.

If you would like a bathroom stool, please contact the reception and we will be happy to provide one.

If you would like an additional blanket or pillow free of charge, please inform our reception.

Please hang the provided sign on the outside of your door if your room should not be cleaned or if you do not wish to be disturbed.

We are happy to provide this upon request. Please contact the reception.

If you need to print, copy, or scan documents, please contact the reception.

If you authorize us to charge your credit card after departure, we can offer you an expedited check-out. For more information on the process, please contact the reception.

For insurance reasons, we kindly ask you not to leave valuables, jewelry, or cash unattended in your room or vehicle. We cannot assume liability for items that go missing from your room. Please use the in-room safe or deposit your valuables at the reception safe.

We are happy to transport your luggage to your room or back to your car. Please contact our reception. Of course, you can also store your luggage in our luggage room after check-out.

In the bathroom, you will find shower gel and body lotion, as well as a hygiene kit and a shower cap.

You can use our Wi-Fi throughout the hotel free of charge and without a password. If needed, you are also welcome to borrow internet-enabled devices for your room.

If a button has come off, you can pick up a sewing kit at the reception.

Our room service is available daily from 08:00 to 22:00.

Please use the shoe polishing machine in the lobby. If you need shoe care products or a rack for your hiking boots, feel free to contact our reception.

A laundry bag is provided in your wardrobe. Please fill out the enclosed list carefully and hand it in at the reception along with your laundry. The return time will be arranged individually.

If you would like your towels changed daily, please place used towels on the floor. We care deeply about sustainability and the environment, and we appreciate it when our guests help us by reusing towels whenever possible.

We are happy to provide you with a wake-up call. Please arrange your preferred time with our reception.

How was your stay with us? We would be delighted if you could share your review on our website or on popular review platforms.